Privacy Policy

A legal disclaimer

Effective Date: August 1, 2025

Welcome to Fluff NOLA! We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or interact with our services.

This website is owned and operated by Raashand Hamilton, doing business as Fluff NOLA, located in New Orleans, Louisiana.

1. Information We Collect

We may collect the following types of personal information:

a. Information You Provide

Name, phone number, and email address when you fill out contact or booking forms
Event-related details (e.g. child’s name, event date, guest count)
Payment or billing information (processed securely by third-party services)

b. Information Collected Automatically

IP address, browser type, and device information
Pages visited, time spent, and site interactions (via cookies or analytics tools)

2. How We Use Your Information

We use your information to:

Respond to inquiries and manage event bookings
Process payments and send confirmations
Improve our website and customer experience
Communicate important updates or promotional offers (with your consent)
Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information.

We may share limited data with:

Trusted service providers (e.g. payment processors, email systems) who help us run our business
Legal authorities if required by law or to protect our rights

All third-party vendors are expected to comply with applicable data protection laws.

4. Children's Privacy

Fluff NOLA is a family-oriented venue, but we do not knowingly collect personal information from children under 13 through the website. Any information related to minors must be provided by a parent or guardian.

5. Cookies & Tracking

Our website may use cookies or similar technologies for analytics and performance. You may disable cookies in your browser settings, but some features of the site may not function properly.

6. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure. While no system is 100% secure, we use industry-standard safeguards and trusted platforms for payment and communication.

7. Your Rights and Choices

You may:

Request a copy of the information we have on file
Ask us to update or delete your personal information
Opt out of promotional emails at any time

To exercise these rights, please contact us at info@fluffnola.com.

8. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in laws or our services. The revised version will be posted on this page with the updated effective date.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact:

Fluff NOLA
Attn: Raashand Hamilton
New Orleans, LA
info@fluffnola.com